Return Policy

Eligibility

For a change-of-mind return, the item should be unused, unaltered and in its original condition, with its packaging and accompanying items where reasonably available. Include proof of purchase or your order number. These conditions do not restrict remedies for faulty, damaged, incorrect or misdescribed goods or other mandatory legal rights.

Request a return in three steps

1. Email service@felmorique.com within 30 days of delivery with the order number, item and reason. For an issue with the item, include helpful photographs if available.
2. Wait for return authorization and packing instructions so we can identify and handle your return.
3. Package the item securely and send it to the return address below. Keep postage and tracking evidence until the return is resolved.

Return address

Henan Shengda Tuo Technology Co., Ltd.
Unit 1601C-017, 16th Floor, Shixi Center, No. 28 Dongfeng Road, Jinshui District, Zhengzhou City, Henan Province, China

This address is in China. Please consider the cost of an international return before purchasing. It may differ from the sender’s address on the parcel. Contact us before posting so we can associate the parcel with your request.

Who pays return shipping?

For a return due to personal preference, the customer pays return postage. Original shipping charges are not refundable for preference returns unless required by law. For damaged, defective or incorrect items, contact us first; we will review the issue and arrange an appropriate solution, including responsibility for reasonable return costs where applicable. We do not charge an undisclosed restocking fee.

Refunds

After receiving an authorized return, we inspect it and process an approved refund within 10 business days. We will explain any rejection or adjustment. Approved funds are returned to the original payment method. Your bank or payment provider may require additional time to display the credit. Contact us if a confirmed refund has not appeared after that provider’s usual processing period.

Exchanges & cancellation

Contact us if you want another design. We may recommend an eligible return followed by a separate order; availability is not guaranteed. For cancellation, email as soon as possible. An order already dispatched may need to follow the return process. We do not make all discounted items final sale without an express, lawful notice.

Your legal rights

This policy is additional to, and does not exclude, mandatory rights available under applicable consumer law. Where the law requires a different return, cancellation, repair, replacement or refund remedy, those rights take priority.